You can click here to read how to top up Amethyst.

In cases where players top up but do not receive Amethyst, Initially, we suggest you to re-login to the game.
If the player still doesn't receive Amethyst after re-logging in, please fill out the following form to report the issue to our team for resolution.

How to find your Steam ID click here
How to find your order confirmation receipt click here

Normally, the resolution process takes approximately 1-3 business days.
After this period, if you still haven't received compensation or encounter any other issues, you can contact us via hshsupport@ygg-cg.com.